• How long does it take to order a server? This normally takes about two hours (if a screenshot of the onlinebanking transfer was added; only during office hours, Mondays to Fridays, 10am – 8pm). Orders with direct debit need to be initially transferred for the first month on your own accord. The direct debit system will automatically withdraw the monthly rental from your account as of the second month. Should the first payment be transferred without a screenshot the server can only be made available after the money has been credited to our account.
  • Can I also order, if I am not from Germany? Of course you can! Due to the new bank transfer rules, the cost for transfers throughout EU countries with IBAN-code is the same. No additional international taxes need to be paid when using IBAN and BIC.
  • What are the normal contract durations? We offer 1, 3, 6 or 12 month durations. There are also special discounts on 3, 6 or 12 month durations.
  • Is there an installation fee of sorts? No, every order will be handled without any further costs of installation or similar.
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